Terms of service

Local SEO AI is an online service for managing Google Business Profiles, reviews, posts, AI content and public business pages. It is provided by Local SEO AI, 34 Albion Street, Wolverhampton, WV1 3EB, United Kingdom (“we”, “us”).

By creating an account or using the service you agree to these terms and to our Privacy policy.

Local SEO AI is a business-to-business service for businesses managing their own Google Business Profile (or profiles they are authorised to manage). You must be 18 or over and use Local SEO AI for business purposes, not as a consumer. You must give accurate details, keep your sign-in secure and are responsible for activity in your workspace, including by team members you invite. If you accept these terms for a business, you confirm you are authorised to bind it.

When you connect a Google Business Profile, you authorise us to access and act on it on your behalf. We act only on your instructions, such as publishing a reply or post you have approved.

Your use of Google services is also subject to Google’s own terms and policies. You must have the right to manage every profile you connect.

Google may change or restrict its APIs at any time. If that happens, some features may stop working or we may lose access; we will tell you and work to restore what we reasonably can.

• New plans are sold yearly (paid up front) or monthly. Prices are shown on our pricing page. Advertised UK prices include VAT; in other markets any applicable tax is shown before you pay.
• Each plan includes monthly credits. Included credits expire at each monthly refresh and do not roll over. Credits you buy as top-ups do not expire at the refresh and stay until used.
• Credits are only kept for actions that succeed. If an action fails, its credits are returned to you automatically.
• We apply daily fair-use caps to some actions to protect the service for everyone.
• Price changes apply only from your next renewal. We will tell you in advance.

• We act on your Google Business Profile only with the permission you give through Google sign-in (OAuth). You can disconnect at any time in Settings or in your Google Account.
• Automated posting, automatic review replies and weekly articles only run when you have them switched on. You can switch them off at any time.
• You are responsible for checking content before it is published under your business name.

• Free credits: every new account gets 30 free credits to try it — no card needed. These are separate from the free trial.
• 14-day free trial: each paid plan can start with a 14-day free trial. A card is required at checkout. Unless you cancel before the trial ends, the yearly or monthly price you chose is charged automatically on day 15. If you cancel during the trial, nothing is charged. One trial per organisation (and per card, where our payment provider can tell). During the trial you get the plan's features and limits and 250 trial credits; unused trial credits expire when the trial ends or when your first paid month starts. We remind you 3 days before the trial ends.
• 30-day money-back guarantee: the guarantee starts from your first payment (day 15 onwards if you started with a trial), not from sign-up. If you are not happy within 30 days of that first payment, email us and we will refund that payment in full. One refund per customer or organisation, on the first purchase only (not renewals or top-ups). We do not deduct card processing fees. When the refund is made, the plan ends and its included credits are withdrawn.
• After 30 days: payments already made are non-refundable, except where the law requires otherwise. Top-up credits are non-refundable once bought. See our Refund policy.
• Failed actions: credits for actions that fail are returned automatically.
• Cancelling: you can cancel at any time. Cancelling stops the next renewal; you keep access and your monthly credits until the end of the year or month you paid for.
• Nothing here affects rights you have by law that cannot be excluded.

You must not:

• create, buy or solicit fake reviews, or offer incentives for reviews in breach of Google’s policies;
• send spam or contact people without a lawful basis;
• publish illegal, misleading, defamatory or infringing content;
• scrape, reverse engineer or overload the service, or get around rate limits or security;
• resell or provide the service to others without a written agreement with us.

We apply fair rate limits to protect the service for everyone. Full rules are in our Acceptable use policy.

You own the content you upload and the data from your profiles. You give us a licence to host, process and publish it only as needed to provide the service. We own the platform, software and branding. AI output we generate for you is yours to use, but you are responsible for checking it before publishing.

We provide the tools for a business’s public page. The business, not us, is the seller and is responsible for its products, prices, bookings and customer service. Orders and messages are sent through WhatsApp, a third-party service with its own terms. We do not process payments on public pages.

We help you keep your profile accurate and active, but we cannot guarantee search rankings, map positions, citations in AI answers, review numbers or any business results. Google and AI platforms decide these.

We aim to keep Local SEO AI available but do not promise it will be uninterrupted. We may change or improve features. If we remove a major paid feature, we will give reasonable notice and, where fair, a pro-rata refund.

We may suspend or close an account that breaks these terms, risks harm to others or the service, or has unpaid fees. Where reasonable we will warn you first. You can close your account at any time. On closure, data is handled as described in our Privacy policy.

We are not liable for loss of profit, revenue, business, goodwill or data, or for indirect or consequential loss.

Our total liability under these terms in any 12-month period is limited to the fees you paid us in the 12 months before the claim.

Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, or anything else that cannot be limited or excluded by law.

You will compensate us for claims and costs arising from content you publish through Local SEO AI, your breach of these terms, or your breach of law or third-party rights.

These terms are governed by the law of England and Wales. The courts of England and Wales have exclusive jurisdiction, except that consumers living elsewhere in the UK may bring proceedings in their local courts.

• Partner: no setup fee, £25 per client location per month, minimum 5 locations.
• Reseller: £2,500 one-off licence, £19 per client location per month, minimum 20 locations.
• White-label: £5,000 one-off licence, £15 per client location per month, minimum 50 locations.
• Agency: no setup fee, £29 per client location per month, minimum 5 locations; manages its own clients and may not resell.

Partners have one monthly subscription. Each month we bill the number of active client locations or the tier minimum, whichever is higher. Licence fees are a separate one-off payment. Prices include VAT where it applies.

Each client location receives 500 credits a month from its own allowance. Included credits do not roll over. Partners can buy extra credits (£12 for 500, £39 for 2,000) and allocate them to clients; bought credits do not expire while the partner account is active and paid.

Partners set their own prices but must not resell below £29 per client location per month.

A licence is a right to use and resell the service while the partner account is active and paid. It is not a licence to our source code and cannot be transferred. White-label partners may use their own brand, logo, colours, custom domain and email sender name; they remain responsible for their own client relationships and support.

We review partner prices once a year and give at least 30 days' notice of any change. Either side can end the partner subscription at the end of a billing month; the one-off licence fee is not refundable once the account has been used, except where the law requires otherwise.

Contact us at hello@localseoai.io or by post to Local SEO AI, 34 Albion Street, Wolverhampton, WV1 3EB, United Kingdom. We send notices to your account email or in the dashboard.

We may update these terms. The effective date at the top shows the current version. We will give at least 30 days’ notice of significant changes. If you do not agree, you can cancel before they take effect.